MyHartford Customer Center

Log in to manage your online account with The Hartford by using service.thehartford.com. Just type in your user ID and password on their respective fields and use the ‘Log In’ button to access your account. In the event that you forget your user ID and/or password, just use the appropriate link to get assistance.



If you don’t have an account yet, you can create one now by using the ‘Register Your Policy’ link instead. You have to complete all the 4 steps to activate your myhartford account. Just provide all the required information and go through the steps accordingly to complete the registration process. For more information, please refer to thehartford.com.

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Making a Payment on TheHartford



  1. Look for the green button that says ‘Make a Payment’ and use it to get to the proper page.
  2. Fill out the required fields on the payment form by typing in your policy number, bill account, mailing zip code and confirmation email accordingly.
  3. Use the ‘Continue’ button to proceed to the next step and complete the registration process.

For further assistance, please refer to the ‘Resource Center’ of the company. You may refer to the FAQs page for answers to general questions. Here, you can get solutions to problems such as ‘What information do I need to complete Express Bill Pay?’ and ‘When will my payment be posted to my account?’.

If you wish to speak directly with a representative, you can dial 1-800-423-6789. The Hartford office is open from Mondays to Fridays, 7 am to 12 am EST; Saturdays and Sundays, 8 am to 6 pm EST. For other concerns such as claims, you may call 1-800-243-5860 or website support: 1-800-694-5987.



For more contact information, please refer to the ‘Contact Us’ page. Here, you can find the right number to call if you wish to contact a specific department. Those who have hearing impairment are advised to call this number: 1-800-877-8973, for help. The department is open from Mondays to Fridays, 8 am to 6 pm EST.

You may also download the app to take advantage of its many features. Once you have it downloaded, you can pay your bills, access your documents, track your claims and contact your agent without leaving the comforts of your home and office.

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